What is covered
Every mechanical and quartz watch we sell carries a five-year service programme covering movement faults, water ingress not caused by misuse, and case structure issues. Quartz batteries are consumable and not covered.
Repair process
- Contact support with the fault, your proof of purchase and the watch serial.
- After return, our service centre runs a 72-hour timing test and issues a report.
- Once the estimate is approved, work begins; a standard overhaul takes 7 to 15 working days.
Everyday advice
Have a mechanical watch overhauled every 3 to 5 years, and avoid magnets, hot water and hard vibration.